Head Office and Regional Roles

Our head office is located in Edgbaston, Birmingham and we have five regional offices located around the country. We also have a glazing and distribution house, Mersona, based in Halesowen.

Our key support functions are based at head office including marketing, finance, IT, customer services and HR. Our regional offices provide administrative support to our network of branches along with mobile roles such as training and business development managers.

Scrivens can offer real career development for the right candidate.

Please keep an eye on this page for any upcoming vacancies.

Head Office Roles

Vacancies

Accounts Receivable Assistant – Head Office

This is an exciting opportunity to provide support in the accounts receivable department. This role involves inputting sales orders and invoices into the finance system, creating and working of aged debtor reports in order to chase debt, processing sales order cancellations, write offs, reinstatements, and refunds. The successful applicant will be instrumental in communicating with regional managers, regional offices and branch staff on a regular basis to obtain and verify information relevant to the department tasks.

The successful applicant will have previous accounts receivable/office experience, excellent written and oral communication skills and good use of Microsoft packages, namely Word and Excel.

Accounts Receivable Assistant | Full Time | Deadline: 11/11/2022 Apply

Administration Assistant – Regional Office (Coleshill)

Coleshill Regional Office | Full Time | Deadline: 11/11/2022 Apply

Contracts Administrator – Head Office

This is an exciting opportunity to support the NHS Business Manager in the acquisition, mobilisation and managements of contracts for Scrivens.

The successful candidate will be providing administration support in relation to contractual matters. This involves preparing documentation for contract tenders, mobilising new contracts and/or changes to contracts, and managing existing contracts. This role also involves providing support and advice to Scrivens staff in the performance of their duties under a contract.

The successful applicant will have previous administration experience, previous knowledge of contracting and tendering and strong IT and communication skills including strong use of Microsoft packages.

Contracts Administrator | Full Time | Deadline: 11/11/2022 Apply

Customer Service Advisor – Head Office

Do you love helping people and want a career that grows with you?

We are looking for people with great customer service skills to join the heart of our business, in our busy Customer Service team as a CSA at our Head Office in Birmingham.

The Role

We are looking for motivated, passionate and fun(!) people to join our Customer Service team to be a first point of contact for our customers and branches. You will be part of the team responsible for responding to all queries, including complaints, ensuring that all tasks are completed in a timely, courteous and professional manner.

You will deliver a high standard of customer service to customers, seeking, as appropriate, guidance and support from colleagues and line managers. Your opinion will matter and you will be encouraged to proactively suggest ideas and resolutions!

You should be able to work independently with confidence to manage your workload, deal effectively with calls and update outcomes on the computer system. Good verbal and written communication skills would be an advantage.

We are currently recruiting for full time positions Monday to Friday for hours between 08:00-19:00 (5 days a week).

Customer Service Advisor | Full or Part Time | Deadline: 11/11/2022 Apply

Optical Administrator

This is an exciting opportunity for an experienced administrator to support the optical professional services team by ensuring that all required processes and procedures are devised and maintained in an efficient and competent method.

The successful candidate will fulfil this varied role with key responsibilities including supporting the professional services team with administration and data management in all aspects of their work. This position will involve administration of NHS systems, Quality in Optometry (QIO), General Optical Council (GOC) registrations, Continuing Professional Development (CPD) grants and reviews, new starters and training as well as pre-registration applications and placements.

Previous optical experience is not required for this role, however the successful applicant will:

– Be an experienced administrator.

– Have strong use of Microsoft packages including very strong excel skills.

Head Office | Full Time | Deadline: 10/10/2022 Apply

Accounts Receivable Assistant

This is an exciting opportunity to provide support in the accounts receivable department. This role involves inputting sales orders and invoices into the finance system, creating and working of aged debtor reports in order to chase debt, processing sales order cancellations, write offs, reinstatements, and refunds. The successful applicant will be instrumental in communicating with regional managers, regional offices and branch staff on a regular basis to obtain and verify information relevant to the department tasks.

The successful applicant will have previous accounts receivable/office experience, excellent written and oral communication skills and good use of Microsoft packages, namely Word and Excel.

Head Office | Full Time | Deadline: 10/10/2022 Apply

Software Tester – Head Office

We are looking for an experienced and passionate Software Tester to join our expanding IT team. As a Software Tester at Scrivens Opticians and Hearing Care, you will have a great opportunity to work on a number of new and exciting projects and develop your career.

Duties and Responsibilities:

  • Collaborate closely with other team members and departments.
  • Analyse software and systems to mitigate risk and prevent software issues.
  • Analyse and fully understand user stories / use cases.
  •  Develop and maintain test scripts and test data to ensure software created by our internal
    team of developers is fit for purpose.
  •  Create and maintain a test automation framework, including designing and developing
    automation scripts when needed.
  • Execute all levels of testing (System, Integration, and Regression) via manual and automated
    testing, documenting results in the required standard.
  •  Detect and track software defects and inconsistencies.
  • Assist with the verification and evidence of reproducing faults.
  • Ensure developers and stakeholders are kept up to date with the latest problems requiring
    resolution and assist with queries relating to the progress of any outstanding / ongoing
    problems.
  • Apply quality engineering principals throughout the product lifecycle.
  • Provide support and documentation.

Required Skills and Experience:

  • Previous experience as a Software Tester or similar role.
  • Excellent communication and interpersonal skills.
  • Excellent understanding of IT and software development lifecycle.
  • Strong organisational skills and effective time management.
  •  Team player.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Sense of ownership and pride in your performance and its impact on the company’s success.
  • Critical thinker with problem-solving skills.
  • Performance testing experience is desirable.
  • Lives in a convenient location for travelling to work. Our offices are located at Five Ways,
    Birmingham just 100 metres from Five Ways train station. On-site car parking is available.

Head Office | Full Time | Deadline: 11/11/2022 Apply

Property Support Officer – Head Office

This is an exciting opportunity to provide administrative support for the Property Department, who oversee the upkeep of the estate (consisting of circa 180 trading stores, 12 commercial investments and 6 residential flats).

Day-to-day duties include reviewing administration processes, undertaking research tasks and assisting with the overhaul of various internal processes.

The successful candidate will preferably have previous experience in a property administration environment, excellent use of Microsoft packages (namely Word and Excel) and have strong prioritisation and interpersonal skills.

Head Office | Full Time | Deadline: 11/11/2022 Apply

Hearing Training Audiologist – Head Office

This is an exciting opportunity for a HCPC registered Hearing Aid Dispenser to join the hearing training department of a reputable and growing business.

The successful candidate will be supporting the Professional Services & Training Manager in delivering and maintaining hearing training for new hearing clinicians, to ensure that they have a smooth transition into the Company, making sure they understand the Company approach, contractual obligations, technology and receive appropriate ongoing support. This position involves ensuring that the clinical skills of all designated staff comply with all relevant legislation and professional requirements and are continuously developed and updated to deliver the commercial and clinical objectives of the company.

The successful applicant will:

  • Be a qualified Hearing Aid Dispenser.
  • Be registered with the Health and Care Professions Council (HCPC).
  • Have experience in developing and delivering comprehensive training programmes.

Hearing Training Audiologist | Full Time | Deadline: 11/11/2022 Apply

Marketing Executive – Head Office

A Marketing Executive is required to join a fast-paced retail marketing team to support the Head of Marketing in delivering the marketing plan for M&S Opticians. This role is key to the delivery of the M&S Opticians brand as part of an extensive store roll out programme and allows you undertake the complete marketing mix from in store POS to social media planning.

Good organisational and communication skills along with a strong creative steer and eye for detail are essential for the role. The successful candidate will plan and implement marketing and communications campaigns for both the store network and the M&S database.

You will liaise with our design and print agencies along with our digital team, to ensure our campaigns are delivered on time, to a high quality and communicate the key messages clearly to our target audience. You will also liaise with the M&S marketing team to deliver campaigns both to promote store launches and ongoing store marketing. You also need to be a team player with excellent verbal, written and organisational skills.

So if you have experience in marketing and are looking for the next step or a new challenge in a fast paced, retailer then this role is for you.

Marketing Executive | Full Time | Deadline: 11/11/2022 Apply

NHS Contracts & Bids Manager – Head Office

We are looking to appoint someone to lead our NHS contracts and bid offering from our Head Office in Birmingham.  This is an important role in our organisation so the successful applicant will need to be able to navigate the process, from tendering through to mobilisation and contract management.  The successful applicant will also need to be able to demonstrate that they are adaptable, with a proven track record of delivering work to deadlines.  They will need to have excellent verbal and written communication skills, as well as being comfortable using a broad range of information sources to inform and influence decision-making and help to solve complex problems in straightforward ways for a range of different stakeholders including colleagues and as external stakeholders, such as patients, ICB’s/ICS, Trusts and GPs.

The role requires strong structured document writing skills, along with the ability to quickly and diligently respond to reactive requests for creative, compelling content in the form of bids and tenders. Using a blend of analytical thinking and factual presentation, the successful applicant should ideally already be skilled at writing clear and accurate information (typically in the form of bids/proposals) for Healthcare bodies.

We are keen to hear from high calibre team-oriented candidates who are capable of flexibly managing a portfolio of contracts. Previous experience of contract management in a commissioning environment is desirable, and adaptability to work efficiently within a changing environment is essential.  Drive, passion and a desire for excellence are essential in this role.

The successful candidate will also need to be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

NHS Contracts & Bids Manager | Full Time | Deadline: 11/11/2022 Apply

Optical and Hearing Administrator – Head Office

This is an exciting opportunity to become an integral member of the hearing training department of a reputable and growing business.

The successful candidate will be providing logistical and administrative support within the hearing training department. This position involves supporting hearing, clinical, technical training, and administration regarding audit, induction, product knowledge, systems and procedures. The successful applicant will be an organised self-starter, who is IT proficient and eager to learn.

On the job training will be provided to meet the required skill level, equivalent of a Hearing Care Assistant (HCA).

Optical and Hearing Administrator | Full Time | Deadline: 11/11/2022 Apply

VB Developer – Head Office

This in an exciting opportunity for an experienced individual to act as the lead programmer for the further substantive development of Scrivens Hearing Systems.

The successful candidate will maintain an understanding of the function, purpose and commercial importance of each of the Company’s main computer systems and will use this knowledge to maintain and improve these systems, specifically the elements relating to the Hearing Division.

This position will involve writing and testing new code for inclusion within Hearing CRM, Hearing Reports system and link systems to Optical and Account (Sage Enterprise) systems. In addition, this role involves the maintenance of strong cross-departmental connections with the IT and Hearing Team to ensure that both new and existing systems meet the business requirements, as well as assisting the Internal Support Desk by providing 3rd line support.

The successful applicant will have a minimum of 4 years previous developer experience including VB6, VB.NET and ASP.NET and Microsoft.NET framework.

This role is based at our Head Office in Birmingham, with possible but limited opportunity for home based working.

VB Developer | Full Time | Deadline: 11/11/2022 Apply