Head Office and Regional Roles

Our head office is located in Edgbaston, Birmingham and we have five regional offices located around the country. We also have a glazing and distribution house, Mersona, based in Halesowen.

Our key support functions are based at head office including marketing, finance, IT, customer services and HR. Our regional offices provide administrative support to our network of branches along with mobile roles such as training and business development managers.

Scrivens can offer real career development for the right candidate.

Please keep an eye on this page for any upcoming vacancies.

Head Office Roles

Vacancies

Computer Configuration and Installation Technician – Head Office

You will visit new and existing branches to install and test equipment. Some overnight stays will be required due to travel times.

As a Computer Configuration and Installation Technician you must be well-versed in computer systems. The ideal candidate will be able to work diligently and accurately and will possess good time management skills ensure that configuration and installation are on schedule.

Responsibilities Include

• Set up hardware and install and configure software and drivers
• Visiting Company premises to install and configure hardware
• Setup, Install and Test VDSL/4G Modems / Routers
• Troubleshoot issues when configuring and installing equipment

Requirements

• Proven experience as a Computer Configuration and Installation Technician or similar role
• Experience of configuring PC’s and routers
• Thorough knowledge of computer systems and IT components
• Full driving licence
• Good communication skills
• Good organisation and time-management skills

Computer Configuration and Installation Technician | Full Time | Deadline: 06/06/2022 Apply

HR Administrator

Key responsibilities:

Provide administration support to ensure the smooth running of the day to day activities within the HR department including:

  • New starters, revision of terms and leavers
  • SMP, SPP,SPL
  • Absence management
  • Company Uniform
  • Travel and accommodation requirements
  • Filing and scanning of all documentation as appropriate

Key responsibilities continued:

Be a key support to ensuring compliance of Company Policies and Procedures, in particular employee related items including:

  • Monitoring and chasing new employee documents
  • Clearly explaining Company expectations and setting appropriate deadlines
  • Liaising with HR management to highlight any problematic areas
  • Being proactive in suggesting ideas and resolutions

 Company Support – To positively promote and support the Company and Department at all times through:

  • Projection of a professional image and responsible manner at all times
  • Willingness to assist with any extra activities as appropriate as planned by line manager
  • To act as a positive ambassador for the Company at all times
  • Liaising with the required contacts including providing regular updates

Personal Development – Committed to developing understanding of Company policies & procedures and employment law to ensure capability and effectiveness in role.

Carry out additional tasks to support HR and senior management as required.

Qualifications, training and experience required

  • Proven administration experience and the ability to organise own workload effectively
  • Excellent communication skills both verbal and written including grammar, formatting and layout
  • Ideally qualified or wishing to study towards CIPD HR qualification (will consider candidates with the right experience)
  • Entry level understanding of HR and Employment Law legislation with the desire to learn more
  • Strong Microsoft Excel and Word skills
  • Confident in learning and operating IT Systems (ideally HR Systems)
  • Experience of working in an corporate office environment (helpful but not essential)

Key Personal Characteristics

  • Ability to communicate at various levels, internally and externally
  • Thorough, with a strong attention to detail is essential
  • Have the ability to plan and organise effectively to schedule work to fit in with deadlines
  • Honest and committed
  • Able to work under own initiative with minimal supervision
  • Self starter with an aptitude to learn new skills, rise to a challenge and approach tasks with a “can do” attitude
  • Be adaptable and agile to meet business requirements

 Performance Indicators

  • Timely delivery of key responsibilities
  • Level and quality of support provided
  • Level of cooperation and flexibility
  • Observation and feedback
  • General conduct

HR Administrator | Full Time | Deadline: 06/06/2022 Apply

NHS Contracts & Bids Manager -Head Office

Key Responsibilities:

Contract Acquisitions, Renewals and Variations:

  • Identify and advise on all suitable contract opportunities.
  • Manage contracts including all new contracts, variations, extensions and expiries.
  • Preparation and submission of all contract tenders documentation in an accurate and timely manner.
  • Manage all tenders through to completion and mobilisation.
  • Liaise as necessary with any Scrivens departments for all relevant information and support.
  • Review and finalise individual bids and contracts for Director approval.

Contract Management:

  • Liaise as necessary with all departments to ensure effective implementation and mobilisation of all contracts.
  • Build and maintain new and existing relationships with NHS commissioning bodies and providers.
  • Fully contribute to top-level NHS business review meetings as required.
  • Provide advice and support to other departments on NHS contract matters.
  • Ensure the accurate recording and maintenance of all relevant information as required.
  • Provide regular performance updates and reviews on the progress of all contract matters as required.
  • Produce quality reports for the Company and for NHS partners.
  • Attend pre-arranged meetings with NHS partners.

Communication:

  • Ensure timely communication is established and maintained with the Operations Team and other involved departments at all key contract stages.
  • Establish and nurture productive relationships with external bodies to negotiate and facilitate best outcomes.
  • Work with the NHS Business Manager to maximise potential opportunities and support the delivery of efficient practices across NHS Services

Accreditation Requirements:

  • Support with the acquisition and retention of the IQIPS accreditation and any other quality accreditation.
  • Liaise with all appropriate departments to co-ordinate online submissions.
  • Co-ordinate all submission outcomes and assessment visits.
  • Co-ordinate the acquisition and retention of other accreditations as required for contract purposes.

Company Support:

  • To act as an ambassador for the Company at all times.
  • Provide cross Company support as required.

Person Specification:

  • Ability to plan, prioritise workload taking into account conflicting priorities and deadlines
  • High level of interpersonal, oral and written communication skills with the ability to build rapport, persuade and influence others across a wide spectrum of the service.
  • Results oriented and highly self-motivated.
  • Develop and manage support personnel to required standard.
  • Identify opportunities to delegate support activities and ensure successful delegation of it.

NHS Contracts & Bids Manager | Full Time | Deadline: 06/06/2022 Apply

Regional Trainer

We are recruiting for the South West, South East and London

Key responsibilities

  • Facilitate group training courses remotely and in branch as required, delivering key Company messages through presentations and course materials in an enjoyable manner, assessing the ability and identify areas of improvement of the learners attending the course
  • To act as a subject matter specialist, driving the development and delivery of a strong training programme, to ensure active participation by all learners in the groups, leading to positive outcomes
  • Conduct timely individual follow up visits and observations to assess the ability of the learner, identifying an extra training needed, providing constructive feedback to the line manager and the regional office team
  • Plan and conduct additional staff training if required to meet the needs of the learner and the branch, ensuring learner outcomes are achieved in a timely manner
  • Review learning material on a regular basis to ensure it is current and correct, liaising with the Training Manager of any updates and changes that may need to be made
  • Assist with the development of new and current training programmes where required.
    • Influence and support branch managers and regional managers to coach and develop high performance through regular performance reviews to embed learning and contribute the overall effectiveness of the team
    • Keep up to date with launches of new products and Company procedures and systems, having the ability to learn and understand the information in order to impart knowledge onto learners and branch teams, whilst understanding the impact of procedures not being adhered to
    • Respect confidentiality of information regarding customers and staff in accordance with the Data Protection Act 1998 and be familiar with, and at all times comply with, the Company’s policy relating to Safeguarding of Children and Vulnerable Adults
    • Be flexible as to locality as necessitated through emergencies, sickness or holidays, occasionally staying overnight in hotels, to conduct training at further away locations
    • To assist or carry out any additional tasks associated with the main function (above) as required by line manager

    Company Support – To positively promote and support the Company and Department at all times through:

    • Be proactive and driven to achieve successful results across all aspects of the role
    • Projection of a professional image and responsible manner at all times
    • Willingness to assist with any extra activities as appropriate as planned by line manager
    • To act as a positive ambassador for the Company at all times
    • Liaising with the required contacts including providing regular updates

    Personal Development – Committed to developing understanding of Company training requirements including; commercial, clinical and apprenticeship training

    Qualifications, training and experience required

    • Excellent customer service skills
    • Be able to work autonomously as well as within a wider training team
    • Enthusiasm and a willingness to learn
    • Competent computer skills
    • Ability to dispense single vision, bifocal and varifocal spectacles
    • Confident in training large groups
    • Full clean driving licence
    • Passionate about training

    Key Personal Characteristics

    • Trustworthy, honest, committed and works with integrity
    • Professional, hands-on, self-motivated self starter with an aptitude to learn new skills, rise to a challenge and approach tasks with a “can do” attitude
    • Team focused with the ability to encourage and motivate others to deliver the best possible service, whilst being able to manage own workload
    • Strong verbal and written communication skills with the ability to communicate at various levels, internally and externally
    • Flexible, organised and diligent with a keen eye for accuracy and attention to detail
    • Strong commitment to customer care
    • Excellent time management, able to organise your own diary for optimal productivity.

    Performance Indicators

    • Timely delivery of key responsibilities
    • Level and quality of support provided
    • Level of co-operation and flexibility
    • Observation and feedback
    • General conduct

Regional Training Manager - South West, South East, London | Full Time | Deadline: 13/06/2022 Apply

Support Desk Assistant – Head Office

Scrivens have successfully developed high quality systems to control all aspects of its optical and hearing business including our stores, manufacturing facility and head office. Your primary responsibility will be providing frontline telephone support for all functions of our branch premises; answering, logging and resolving calls and escalating more complex or serious problems to other IT personnel / Support Departments within Scrivens.

To be considered for this role you must be

  • IT competent with demonstrable technical abilities. Previous help desk experience is essential.
  • A clear communicator with the ability to communicate with people at all levels
  • Commercially aware with the ability to prioritise workloads in a busy environment.

Support Desk Assistant | Full Time | Deadline: 06/06/2022 Apply