Head Office and Regional Roles

Our head office is located in Edgbaston, Birmingham and we have five regional offices located around the country. We also have a glazing and distribution house, Mersona, based in Halesowen.

Our key support functions are based at head office including marketing, finance, IT, customer services and HR. Our regional offices provide administrative support to our network of branches along with mobile roles such as training and business development managers.

Scrivens can offer real career development for the right candidate.

Please keep an eye on this page for any upcoming vacancies.

Head Office Roles


Head Office – Accounts Receivable Assistant

This is an exciting opportunity to provide support in the accounts receivable department. This role involves working with branches to clear accounts receivable balances, assisting in processing the refunds and write off’s, and to be able to maintain and review weekly and periodic branch data.

The successful applicant will be instrumental in communicating with customers and branch staff to deal with queries via telephone and email in order to verify information and be able to resolve queries in relation to the NHS enittlement EGOS .

The successful applicant will have previous accounts receivable/office experience, excellent written and oral communication skills, be able to deal with high volumes and good use of Microsoft packages, namely Word and Excel.

Accounts Receivable Assistant | Full Time | Deadline: 08/03/2024 Apply

Head Office – Customer Service Advisor

Do you love helping people and want a career that grows with you?

We are looking for people with great customer service skills to join the heart of our business, in our busy Customer Service team as a CSA at our Head Office in Birmingham.

We are looking for motivated, passionate and fun(!) people to join our Customer Service team to be a first point of contact for our customers and branches. You will be part of the team responsible for responding to all queries, including complaints, ensuring that all tasks are completed in a timely, courteous and professional manner.

You will deliver a high standard of customer service to customers, seeking, as appropriate, guidance and support from colleagues and line managers. Your opinion will matter and you will be encouraged to proactively suggest ideas and resolutions!

You should be able to work independently with confidence to manage your workload, deal effectively with calls and update outcomes on the computer system. Good verbal and written communication skills would be an advantage.

We are currently recruiting for full time positions Monday to Friday for hours between 08:00-19:00 (5 days a week).

Customer Service Advisor | Full Time | Deadline: 08/03/2024 Apply

Head Office – Administrator (Optical and Hearing)

This is an exciting opportunity for an experienced administrator to cross-departmentally support our optical and audiology department with their logistical and administrative needs.

The successful candidate will fulfil this varied role with key responsibilities including supporting the professional services team with administration and data management in all aspects of their work. This position will involve the administration of NHS systems, professional registrations, new starters and training, as well as pre-registration applications and placements. The successful applicant will be an organised self-starter, who is IT proficient and eager to learn.

Previous optical or audiology experience is not required for this role, however the successful applicant will:

– Be an experienced administrator.

– Have strong use of Microsoft packages including very strong excel skills.

Head Office | Full Time | Deadline: 08/03/2024 Apply

Head Office – Hearing Trainer

The successful candidate will be supporting the Professional Services & Training team in delivering and maintaining hearing training for new hearing clinicians, to ensure that they have a smooth transition into the Company. The role also involves ensuring that the clinical skills of Hearing Aid Audiologists and Hearing Care Assistants comply with all relevant legislative and professional requirements and are continuously developed and updated to deliver the commercial and clinical objectives of the company.

The successful applicant will:
– Be registered with the Health and Care Professions Council (HCPC)
– Have experience in developing and delivering hearing training programmes

Hearing Trainer | Full Time | Deadline: 08/03/2024 Apply

Head Office – Marketing Analyst

Do you love spreadsheets? Are you a star when it comes to pivot tables and
vlookup? Are you looking to start a career in Marketing analysis?

An exciting opportunity has arisen for a Marketing Analyst to join our busy Marketing
Department. This role is full-time at our head office located at Five Ways in

The role of Marketing Analyst is an important position within the business, helping to
support Marketing decision making processes.

Ideally suited to a graduate with a business discipline and very strong analytical
skills, who is looking to develop their career.

This is a truly rounded, commercially focused role that will fully utilise your skills in
analysis alongside your desire to add real value to the decision making process as a
key member of the Marketing team.

This role offers the right candidate a real opportunity to develop in a fast-paced retail
environment. Full training will of course be provided on the various systems and
processes in order to ensure that a successful candidate makes an impact on the business
as quickly as possible.


We are looking for an enthusiastic and organised individual who is eager to learn
quickly and promote their own ideas and insights. Expertise in Microsoft Excel is

Attention to detail, and the ability to work to deadline on multiple projects will also be
key attributes of the successful candidate.

Marketing Analyst | Full Time | Deadline: 09/03/2024 Apply