Head Office and Regional Roles

Our head office is located in Edgbaston, Birmingham and we have six regional offices located around the country. We also have a glazing and distribution house, Mersona, based in Halesowen.

Our key support functions are based at head office including marketing, finance, IT, customer services and HR. Our regional offices provide administrative support to our network of branches along with mobile roles such as training and business development managers.

Scrivens can offer real career development for the right candidate.

Please keep an eye on this page for any upcoming vacancies.

Customer Services Team Leader

An exciting opportunity has arisen at our Head Office for a full time Team Leader to join our Customer Services Team.

The Role

We are looking for someone with excellent written/verbal communication skills in addition to strong time management skills and has the ability to work to set deadlines is important. With a proactive approach, you will need to be confident and drive results whilst being organised and meticulous. Previous experience of complaint handling at a senior level would be beneficial but it not essential.

 

  • Perform one to one meetings to deliver KPI results with the team.
  • Ensure all contact from customers’ is responded to promptly within department guidelines
  • Assist with recruiting, training and team appraisals
  • Deputising for the Customer Service manager in their absence

Vacancies

Head Office | Full Time | Deadline: 05/01/2018 Apply

Teleappointer

An exciting opportunity has arisen at our Head Office for a full time Teleappointer to join our Customer Services Team.

The Role

We are looking for someone with excellent telephone communication and good organisational skills, used to working in a fast paced environment and is looking for a new challenge. The successful candidate will be responsible for the following tasks:

  • Inbound and outbound telephones calls
  • Updating Excel spreadsheets
  • Liaising with internal and external customers’
  • Booking appointments

 

Vacancies

Head Office | Full Time | Deadline: 05/01/2018 Apply