Head Office and Regional Roles

Scope and Remit of the Role:

The primary objective of the AR and Credit Control Administrator role is to assist the AR Supervisor to manage the process of recording accurate posting and receipting sales in our company systems. To achieve this, the AR and Credit Control Administrator will support in maintaining the timely collection and recovery of outstanding debt, ensuring that procedures and processes are followed to minimise the risk of bad debts.

Key Responsibilies:

• Perform the duties of the role, delivering upon accountabilities to achieve goals, deadlines and targets
• Assist AR Supervisor in administrating the overall departmental tasks
• To collect monies owed to the business in respect of sales by the company
• To Assist AR Supervisor in preparing and reviewing periodic age debtors report
• Ensure AR debts are chasing in time and any audit discrepancies are raised in a timely manner
• Continually deliver excellent customer service through day-to-day activity
• Understand and promote the value of cross functional teamwork
• Processing order cancellations and re-instatements
• Allocating customer payments and dealing with customer queries
• To log, review and process customer refunds as per the Company’s refund policy
• Assist with reconciliation of undelivered orders and maintain the unbilled orders reconciliation
• Reconcile sales ledger postings for the period end purposes
• To monitor the collection of the company’s optical and hearing sales debts in the event of a default follow up with the relevant parties as per the company procedures
• To record all debt chasing activity in ‘Notes’ within the Sage system and the ADR sheet
• To create invoices for the AR for Hospital vouchers and ‘request to invoice’ for the Cashiers department and to forward Hospital vouchers on to the hospital after logging them on the Excel
• Ad hoc administration duties as allocated by the Accounts Department
• Provide cover for finance staff during absences

Key Attributes:

• Experience in Accounts Receivable/Credit Control or a similar role
• Knowledge of Microsoft Word and Excel
• Excellent written communication skills with professional telephone manner
• Ability work well under high volumes of work

This is an exciting opportunity for an experienced administrator to support our audiology department with their logistical and administrative needs.

The successful candidate will fulfil this varied role with key responsibilities including supporting the professional services team with administration and data management in all aspects of their work. This position will involve the administration of NHS systems, professional registrations, new starters and training, as well as pre-registration applications and placements. The successful applicant will be an organised self-starter, who is IT proficient and eager to learn.

Previous optical or audiology experience is not required for this role, however the successful applicant will:

– Be an experienced administrator.

– Have strong use of Microsoft packages including very strong excel skills.

– Preferably have experience in a healthcare admin setting.

Do you love helping people and want a career that grows with you?

We are looking for people with great customer service skills to join the heart of our business, in our busy Customer Service team as a CSA at our Head Office in Birmingham.

The Role

We are looking for motivated, passionate and fun(!) people to join our Customer Service team to be a first point of contact for our customers and branches. You will be part of the team responsible for responding to all queries, including complaints, ensuring that all tasks are completed in a timely, courteous and professional manner.

You will deliver a high standard of customer service to customers, seeking, as appropriate, guidance and support from colleagues and line managers. Your opinion will matter and you will be encouraged to proactively suggest ideas and resolutions!

You should be able to work independently with confidence to manage your workload, deal effectively with calls and update outcomes on the computer system. Good verbal and written communication skills would be an advantage.

We are currently recruiting for full time positions Monday to Friday for hours between 08:00-19:00 (5 days a week).

Scrivens Opticians & Hearing Care has an exciting opportunity for an Audiologist to join the Hearing Professional Services & Training Department of a reputable and growing business. This role is based full-time at our head office in Birmingham.

The Role

The successful candidate will be supporting the Professional Services & Training team in delivering and maintaining hearing training for new hearing clinicians, to ensure that they have a smooth transition into the Company. The role also involves ensuring that the clinical skills of Hearing Aid Audiologists and Hearing Care Assistants comply with all relevant legislative and professional requirements and are continuously developed and updated to deliver the commercial and clinical objectives of the company.

The successful applicant will:
– Be registered with the Health and Care Professions Council (HCPC)
– Have experience in developing and delivering hearing training programmes

Scrivens currently has a rare opportunity for an NHS Contracts Manager / Bids Writer to work as part of the NHS Hearing Team based at Scrivens House in Birmingham. The successful applicant will be able to confidently liaise with other members of the NHS team and various departments within the Scrivens organisation to identify opportunities and write bids for NHS hearing tenders.  The role also involves engagement with ICB’s and NHS Trusts via market engagement and other events during a tender process. The NHS Contracts Manager would also be actively involved in ongoing contract management via regular meetings with the various contract stakeholders.

Useful Experience:

• Knowledge of NHS contracting models
• Experience writing NHS and / or commercial bids
• Delivering NHS contracts through bid processes such as AQP

Working Hours 9.00am – 5.30pm Monday to Friday.

Office based role at Scrivens House in Edgbaston (next to Five Ways Railway Station).

Competitive salary based on experience in a similar role.

Apply with an up to date cv and covering letter.

This is an exciting opportunity to join the Scrivens NHS Hearing Department.

The successful candidate will provide administration support in relation to contractual matters. This involves preparing documentation for tenders, mobilising new and/or changes to contracts, and managing existing contracts, including reporting to internal and external parties. This role also involves providing support and advice to Scrivens staff in the performance of their duties in line with company procedures.

The successful applicant will be highly motivated and detail-oriented, with the ability to work collaboratively with colleagues across various departments and with external partners. Strong IT and communication skills are required with an understanding of Microsoft packages including Word and Excel.

Basis: Full-time, Permanent
Schedule: Monday – Friday
Location: Mobile (London & South East of England)

The Role:

As our teams continue to grow, our training team is expanding too!

We’re looking for someone that is passionate about optics and passing on their knowledge to colleagues. You will be able to facilitate and help develop training across the Company both remotely and in person. You will be someone that works well as a team but can also be self-motivated and have excellent time management skills.

This role will involve travelling between multiple branches throughout London and the South East, with the occasional night away. You will be provided with a base branch for you to work out of on a daily basis, this will be allocated if you are successful in your application.

Requirements:

Full UK Driving Licence

Optical Experience

Experience in a similar role