Head Office and Regional Roles

Our head office is located in Edgbaston, Birmingham and we have five regional offices located around the country. We also have a glazing and distribution house, Mersona, based in Halesowen.

Our key support functions are based at head office including marketing, finance, IT, customer services and HR. Our regional offices provide administrative support to our network of branches along with mobile roles such as training and business development managers.

Scrivens can offer real career development for the right candidate.

Please keep an eye on this page for any upcoming vacancies.

Head Office Roles

Vacancies

Head Office – Accounts Payable Administrator

This is an exciting opportunity to provide support in the accounts payable department.

Whilst reporting to the Accounts Payable Supervisor your duties will require you to assist the Accounts Payable Supervisor to ensure that all suppliers invoices are processed correctly and the suppliers are paid on time in order to minimise disruption to the supply chain. This is achieved by timely processing all invoices, resolving discrepancies, reconciling supplier statements, keeping ledger records up to date and paying to the agreed terms.

The successful applicant will have previous accounts payable/office experience, excellent written and oral communication skills, be able to deal with high volumes and good use of Microsoft packages, namely Word and Excel.

Accounts Payable Administrator | Full Time | Deadline: 02/08/2024 Apply

Head Office – Accounts Receivable and Credit Control Administrator

Scope and Remit of the Role:

The primary objective of the AR and Credit Control Administrator role is to assist the AR Supervisor to manage the process of recording accurate posting and receipting sales in our company systems. To achieve this, the AR and Credit Control Administrator will support in maintaining the timely collection and recovery of outstanding debt, ensuring that procedures and processes are followed to minimise the risk of bad debts.

Key Responsibilies:

  • Perform the duties of the role, delivering upon accountabilities to achieve goals, deadlines and targets
  • Assist AR Supervisor in administrating the overall departmental tasks
  • To collect monies owed to the business in respect of sales by the company
  • To Assist AR Supervisor in preparing and reviewing periodic age debtors report
  • Ensure AR debts are chasing in time and any audit discrepancies are raised in a timely manner
  • Continually deliver excellent customer service through day-to-day activity
  • Understand and promote the value of cross functional teamwork
  • Processing order cancellations and re-instatements
  • Allocating customer payments and dealing with customer queries
  • To log, review and process customer refunds as per the Company’s refund policy
  • Assist with reconciliation of undelivered orders and maintain the unbilled orders reconciliation
  • Reconcile sales ledger postings for the period end purposes
  • To monitor the collection of the company’s optical and hearing sales debts in the event of a default follow up with the relevant parties as per the company procedures
  • To record all debt chasing activity in ‘Notes’ within the Sage system and the ADR sheet
  • To create invoices for the AR for Hospital vouchers and ‘request to invoice’ for the Cashiers department and to forward Hospital vouchers on to the hospital after logging them on the Excel
  • Ad hoc administration duties as allocated by the Accounts Department
  • Provide cover for finance staff during absences

Key Attributes:

  • Experience in Accounts Receivable/Credit Control or a similar role
  • Knowledge of Microsoft Word and Excel
  • Excellent written communication skills with professional telephone manner
  • Ability work well under high volumes of work

Accounts Receivable and Credit Control Administrator | Full Time | Deadline: 02/08/2024 Apply

Head Office – Estates Surveyor

Basis: Full-time, Permanent
Schedule: Monday – Friday
Location: Five Ways, Birmingham
Level: Trainee/Graduate

About the role:

Scrivens Property Department are looking for an Estates Surveyor, reporting into

the Head of Property, to work within the team to help manage its operational and

commercial property portfolio. The role primarily offers Property Management

and Lease Advisory (Landlord and Tenant) experience, with some Leasing and

Letting. The role will be based at Scrivens Head Office in Birmingham.

You will have responsibility for:

  • Day-to-day property management of the businesses property portfolio comprising of retail stores together with sublet commercial and residential properties. You’ll also have the opportunity to get involved in lettings and delivering new income opportunities.
  • Negotiating the best commercial terms in the market on all aspects of property management and rental transactions.
  • Financially appraising and evaluating property transactions, preparing and presenting approval papers.
  • Assisting in the preparation of the annual property budget and monitoring progress on delivery to it.
  • Assisting with the coordination of planned projects and works, as well as being able to respond to reactive maintenance issues.
  • Assisting with property compliance issues and risk assessments.

What you’ll need to have:

  • Have completed or be studying for a degree in Real Estate Management, Property Management and Real Estate or similar RICS accredited degree and be looking to start your APC journey to become a Member of the Royal Institution of Chartered Surveyors.
  • Clean UK Driving

Experience:

  • Able to work collaboratively as part of a team of professionals to deliver business objectives.
  • Commercially aware, being analytical and using financial knowledge to bring an innovative approach to property solutions.
  • Good communicator, able to build effective relationships within the business, the external market and fellow property professionals.
  • Self-motivated and results focussed

Estates Surveyor | Full Time | Deadline: 02/08/2024 Apply

Head Office – Hearing Professional Services & Trainer

Scrivens Opticians & Hearing Care has an exciting opportunity for an Audiologist to join the Hearing Professional Services & Training Department of a reputable and growing business. This role is based full-time at our head office in Birmingham.

The Role

The successful candidate will be supporting the Professional Services & Training team in delivering and maintaining hearing training for new hearing clinicians, to ensure that they have a smooth transition into the Company. The role also involves ensuring that the clinical skills of Hearing Aid Audiologists and Hearing Care Assistants comply with all relevant legislative and professional requirements and are continuously developed and updated to deliver the commercial and clinical objectives of the company.

The successful applicant will:
– Be registered with the Health and Care Professions Council (HCPC)
– Have experience in developing and delivering hearing training programmes

 

Hearing Professional Services & Trainer | Full Time | Deadline: 10/08/2024 Apply

Head Office – Regional Optical Trainer (London & South East)

Basis: Full-time, Permanent
Schedule: Monday – Friday
Location: Mobile (London & South East of England)

The Role:

As our teams continue to grow, our training team is expanding too!

We’re looking for someone that is passionate about optics and passing on their knowledge to colleagues. You will be able to facilitate and help develop training across the Company both remotely and in person. You will be someone that works well as a team but can also be self-motivated and have excellent time management skills.

This role will involve travelling between multiple branches throughout London and the South East, with the occasional night away. You will be provided with a base branch for you to work out of on a daily basis, this will be allocated if you are successful in your application.

Requirements:

Full UK Driving Licence

Optical Experience

Experience in a similar role

Regional Optical Trainer (London & South East) | Full Time | Deadline: 02/08/2024 Apply

Regional Trainer – London & South East

Basis: Full-time, Permanent

Schedule: Monday – Friday

Salary: £24,000 base + £3,000 car allowance/company car.

Location: Mobile (London and South East)

We are recruiting for a Regional Trainer covering London and the South East of England. This is a mobile role so the successful applicant will have to hold a full clean UK driver’s license and be willing to travel.

Key responsibilities:

  • Facilitate group training courses remotely and in branch as required, delivering key Company messages through presentations and course materials in an enjoyable manner, assessing the ability and identifying areas of improvement of the learners attending the course
  • To act as a subject matter specialist, driving the development and delivery of a strong training programme, to ensure active participation by all learners in the groups, leading to positive outcomes
  • Conduct timely individual follow-up visits and observations to assess the ability of the learner, identifying an extra training needed, providing constructive feedback to the line manager and the regional office team
  • Plan and conduct additional staff training if required to meet the needs of the learner and the branch, ensuring learner outcomes are achieved in a timely manner
  • Review learning material on a regular basis to ensure it is current and correct, liaising with the Training Manager of any updates and changes that may need to be made
  • Assist with the development of new and current training programmes where required.
  • Influence and support branch managers and regional managers to coach and develop high performance through regular performance reviews to embed learning and contribute the overall effectiveness of the team
  • Keep up to date with launches of new products and Company procedures and systems, having the ability to learn and understand the information in order to impart knowledge onto learners and branch teams, whilst understanding the impact of procedures not being adhered to
  • Respect confidentiality of information regarding customers and staff in accordance with the Data Protection Act 1998 and be familiar with, and at all times comply with, the Company’s policy relating to Safeguarding of Children and Vulnerable Adults
  • Be flexible as to locality as necessitated through emergencies, sickness or holidays, occasionally staying overnight in hotels, to conduct training at further away locations
  • To assist or carry out any additional tasks associated with the main function (above) as required by line manager
  • Company Support – To positively promote and support the Company and Department at all times through:
  • Be proactive and driven to achieve successful results across all aspects of the role
  • Projection of a professional image and responsible manner at all times
  • Willingness to assist with any extra activities as appropriate as planned by line manager
  • To act as a positive ambassador for the Company at all times
  • Liaising with the required contacts including providing regular updates

Personal Development – Committed to developing understanding of Company training requirements including; commercial, clinical and apprenticeship training

Qualifications, training, and experience required:

  • Excellent customer service skills
  • Be able to work autonomously as well as within a wider training team
  • Enthusiasm and a willingness to learn
  • Competent computer skills
  • Ability to dispense single vision, bifocal and varifocal spectacles
  • Confident in training large groups
  • Full clean driving licence
  • Passionate about training

Key Personal Characteristics:

  • Trustworthy, honest, committed, and works with integrity
  • Professional, hands-on, self-motivated self-starter with an aptitude to learn new skills, rise to a challenge, and approach tasks with a “can do” attitude
  • Team-focused with the ability to encourage and motivate others to deliver the best possible service, whilst being able to manage their own workload
  • Strong verbal and written communication skills with the ability to communicate at various levels, internally and externally
  • Flexible, organised, and diligent with a keen eye for accuracy and attention to detail
  • Strong commitment to customer care
  • Excellent time management, able to organise your diary for optimal productivity.

Performance Indicators:

  • Timely delivery of key responsibilities
  • Level and quality of support provided
  • Level of cooperation and flexibility
  • Observation and feedback
  • General conduct

The salary package for this role involved base salary + car allowance.

Regional Trainer - London & South East | Full Time | Deadline: 10/05/2024 Apply

Regional Trainer – North East

Basis: Full-time, Permanent

Schedule: Monday – Friday

Salary: £24,000 base + £3,000 car allowance/company car.

Location: Mobile (North East)

We are recruiting for a Regional Trainer covering the North East of England. This is a mobile role so the successful applicant will have to hold a full clean UK driver’s license and be willing to travel.

Key responsibilities:

  • Facilitate group training courses remotely and in branch as required, delivering key Company messages through presentations and course materials in an enjoyable manner, assessing the ability and identifying areas of improvement of the learners attending the course
  • To act as a subject matter specialist, driving the development and delivery of a strong training programme, to ensure active participation by all learners in the groups, leading to positive outcomes
  • Conduct timely individual follow-up visits and observations to assess the ability of the learner, identifying an extra training needed, providing constructive feedback to the line manager and the regional office team
  • Plan and conduct additional staff training if required to meet the needs of the learner and the branch, ensuring learner outcomes are achieved in a timely manner
  • Review learning material on a regular basis to ensure it is current and correct, liaising with the Training Manager of any updates and changes that may need to be made
  • Assist with the development of new and current training programmes where required.
  • Influence and support branch managers and regional managers to coach and develop high performance through regular performance reviews to embed learning and contribute the overall effectiveness of the team
  • Keep up to date with launches of new products and Company procedures and systems, having the ability to learn and understand the information in order to impart knowledge onto learners and branch teams, whilst understanding the impact of procedures not being adhered to
  • Respect confidentiality of information regarding customers and staff in accordance with the Data Protection Act 1998 and be familiar with, and at all times comply with, the Company’s policy relating to Safeguarding of Children and Vulnerable Adults
  • Be flexible as to locality as necessitated through emergencies, sickness or holidays, occasionally staying overnight in hotels, to conduct training at further away locations
  • To assist or carry out any additional tasks associated with the main function (above) as required by line manager
  • Company Support – To positively promote and support the Company and Department at all times through:
  • Be proactive and driven to achieve successful results across all aspects of the role
  • Projection of a professional image and responsible manner at all times
  • Willingness to assist with any extra activities as appropriate as planned by line manager
  • To act as a positive ambassador for the Company at all times
  • Liaising with the required contacts including providing regular updates

Personal Development – Committed to developing understanding of Company training requirements including; commercial, clinical and apprenticeship training

Qualifications, training, and experience required:

  • Excellent customer service skills
  • Be able to work autonomously as well as within a wider training team
  • Enthusiasm and a willingness to learn
  • Competent computer skills
  • Ability to dispense single vision, bifocal and varifocal spectacles
  • Confident in training large groups
  • Full clean driving licence
  • Passionate about training

Key Personal Characteristics:

  • Trustworthy, honest, committed, and works with integrity
  • Professional, hands-on, self-motivated self-starter with an aptitude to learn new skills, rise to a challenge, and approach tasks with a “can do” attitude
  • Team-focused with the ability to encourage and motivate others to deliver the best possible service, whilst being able to manage their own workload
  • Strong verbal and written communication skills with the ability to communicate at various levels, internally and externally
  • Flexible, organised, and diligent with a keen eye for accuracy and attention to detail
  • Strong commitment to customer care
  • Excellent time management, able to organise your diary for optimal productivity.

Performance Indicators:

  • Timely delivery of key responsibilities
  • Level and quality of support provided
  • Level of cooperation and flexibility
  • Observation and feedback
  • General conduct

The salary package for this role involved base salary + car allowance.

Regional Trainer - North East | Full Time | Deadline: 10/05/2024 Apply

Head Office – Shopping Fitting Manager

This is a great opportunity to join a fast-paced environment as part of our property team, supporting a range of property activities including refitting and relocating branches.

The successful applicant will:

· Be a motivated self-starter who takes ownership of work and delivers to deadlines.

· Take a commercial approach and possess excellent communication skills.

· Be eager to progress and able to work to their own initiative.

· Ideally have experience working with CAD applications and Microsoft packages.

· Possess a sound understanding of building construction, M&E services, and retail layouts.

· Have good attention to detail and organisation skills in order to manage multiple projects.

· Possess good written and verbal communication skills.

· Live within commutable distance of our central Birmingham-based Head Office, possess a full clean UK driving license, and be prepared to travel for work as appropriate.

· Have relevant Shopfitting Project experience gained in a busy, commercially driven organisation.

The Role:

· Management and design of fit-out works and co-ordination with wider business.

· Planning of environments in relation to ventilation, temperature, lighting, and noise.

· Coordination of building maintenance, repairs, and upgrades.

· Management of multi-disciplinary service contracts including but not limited to air-conditioning, building maintenance, and signage.

· Previous experience of shopfitting and property management would be advantageous.

· An understanding of Health and Safety legislation, building regulations, planning, and good practice would be advantageous.

Shop Fitting Manager | Full Time | Deadline: 10/08/2024 Apply