Keeping you safe in store

Every day at Scrivens we worn hard to ensure you have a safe and welcoming environment to visit for any of your optical or hearing care needs.

As an essential provider of optical and hearing services and in line with government guidance we remain open for all appointments, and are now able to offer our full range of services once again.

Your branch are now back to normal opening hours, however we are maintaining safe practices to ensure the safety of all our customers and colleagues:

What are we doing to make you safe?

• Face coverings – Our teams will be wearing the appropriate PPE as advised by our professional bodies.
• We’re thoroughly cleaning all equipment used during eye tests after each appointment. And should you need glasses, you can freely try as many styles as you like – as we clean all glasses before and after use: ready for the next person.
• You’ll have the opportunity to sanitise your hands as you enter the branch and our staff are washing their hands on a regular basis.
• Where possible we continue to observe social distancing and have streamlined services to limit contact.
• We’ve increased the time between appointments to limit the amount of people in branch.

Do I need an eye test?

Everyone should have a regular routine eye test – some people may need a test more often than others.

If you’ve noticed changes in your vision, it’s important to see a professional. It may simply be we need to amend your prescription, but it’s always better to get it checked.

You can book an appointment online or by calling your local branch.

Book an Eye Test Now

If you start to feel unwell or have COVID-19 symptoms before your appointment, we ask that you call your local branch to rearrange. Please don’t visit the branch if you feel unwell.

Handy tip – bring your own pen with you when you visit us. You may need to sign some forms.  

Here’s what recent customers thought of their experience:

“Excellent service and quick delivery of glasses. Lovely staff in the Bearwood branch. Facing adversity in these times but doing it with a smile. Thank you!”

“My appointment ran to time. No waiting around. I was instructed to sanitize my hands and both myself and staff were wearing masks so I felt safe. Diane was very efficient, knowledgeable and friendly. No complaints :)”

“I visited Scrivens for an eye test, due to Covid 19 the staff were very thorough making sure that there was plenty of hand gel to use and wiping everything down i.e. the card machine etc before offering it to be used. I had a good experience in the shop, staff were very pleasant and helpful and I was very happy with my purchases. The staff made me feel very comfortable. There was plenty of choices on frames for me to pick out and try and I was given plenty of time to make my choice.”

“The staff were very helpful. Welcoming environment and social distancing maintained as per government guidelines.”

“I have recently had both an eye test and a hearing test at Scrivens. The staff are friendly and welcoming and even with the restrictions of social distancing it was a relaxed and comfortable experience. I have one pair of new glasses and await a second pair and I am also awaiting new hearing aids.”

If you have any more concerns please contact us here or consult our Coronavirus FAQ page here.