No. Our ‘Click & Collect’ system is designed to allow you to reserve one or more frames that you’d like to try on in branch for a £10 fee.
Contact us on [email protected] as soon as you can. We’ll arrange for a frame to be sent to the new branch. Once it’s there, we’ll get in touch and let you know.
Yes of course you can.
We’ll keep your frames for one week following receipt at the branch. If we have not heard from you, the frame will be returned and we will refund your debit/credit card.
That’s not a problem. Email us at [email protected] and confirm that you’d like to cancel your order. We’ll then arrange for your debit/credit card to be refunded.
No, we can only supply these frames when purchased as a complete pair of glasses.
We will aim to get your frame to your chosen branch within two to three working days. We will contact you as soon as they arrive so please wait for us to get in touch. If you have arranged an eye test as well as reserve a frame, we’ll make sure your frame is at the branch on your eye test appointment date.
Yes of course. You just need to bear in mind that the reservation fee is paid on a per frame basis. So if you reserve five frames, the total amount payable will be £50. The maximum number of frames you can reserve in a single transaction is ten.
