No. Our ‘Click & Collect’ system is designed to allow you to reserve one or more frames that you’d like to try on in branch for a £10 fee.
Contact us on firstname.lastname@example.org as soon as you can. We’ll arrange for a frame to be sent to the new branch. Once it’s there, we’ll get in touch and let you know.
Yes of course you can.
We’ll keep your frames for one week following receipt at the branch. If we have not heard from you, the frame will be returned and we will refund your debit/credit card.
That’s not a problem. Email us at email@example.com and confirm that you’d like to cancel your order. We’ll then arrange for your debit/credit card to be refunded.
Yes, we can supply them with plano lenses for you, there will be an additional cost for these lenses. Our staff will be happy to explain this in more detail when you visit the branch.
No, the prices shown are for just the frames. There will be an additional cost for your lenses based on your prescription. Our staff will be happy to explain this in more detail when you visit the branch.
No, we can only supply these frames when purchased as a complete pair of glasses.
We will aim to get your frame to your chosen branch within two to three working days. We will contact you as soon as they arrive so please wait for us to get in touch. If you have arranged an eye test as well as reserve a frame, we’ll make sure your frame is at the branch on your eye test appointment date.
Yes of course. You just need to bear in mind that the reservation fee is paid on a per frame basis. So if you reserve five frames, the total amount payable will be £50. The maximum number of frames you can reserve in a single transaction is ten.