I have ordered some glasses, how do I collect these?

If you have previously had notification that your glasses are ready to collect from your local branch then we are in the process in posting them out to you. This is being done on an individual branch basis but we are hoping to have this completed over the next week.

If you placed an order recently but have not had confirmation that your glasses are ready to collect yet, our prescription house (where your glasses are manufactured) is working hard to complete the orders and post your glasses to you so that you do not have to travel to collect them. Where we are dependent on external suppliers there may be some delay. Our customer service team will keep you updated on your order and we will aim to deliver your glasses to you as soon as we possibly can.

We would of course prefer to fit your glasses perfectly before you wear them but this is not possible during the Covid-19 pandemic as soon as we are back to normal we look forward to welcoming you back in store to ensure they are exactly how you need them to be.