NHS hearing care

We provide NHS hearing services in over 180 branches and numerous medical centres to patients who are eligible and have been referred by their GP.

This free service includes all aftercare and a regular supply of batteries, as well as any help and advice you need in-store and from our Hearing Aid Audiologists. We can provide a comprehensive hearing assessment and free digital hearing aids, which will help the majority of patients hear more clearly regardless of their level of hearing loss.

Getting help with your hearing

If you have any concerns about your hearing, you are welcome to call into any of our NHS accredited branches and the team there will be happy to advise you on what to do next. This will involve a visit to your GP who will assess your needs and refer you for an NHS hearing assessment appointment if they feel you would benefit from a hearing aid.

Once you have been referred by your GP, we will assess your hearing and determine whether hearing aids will help you. Your Hearing Aid Audiologist will carry out a Hearing Assessment that will take about 45 minutes and will help to determine the degree of your hearing loss and what can be done to assist you.

Once your initial hearing assessment has been carried out, your Hearing Aid Audiologist will fit you with your digital hearing aids on the same day where appropriate. However, dependent on your individual requirements, you may need a further appointment for your hearing aids to be fitted – this will typically be completed within two weeks. When fitting your hearing aids, your Hearing Aid Audiologist will also go through the features and functions of your hearing aids to make sure you are comfortable with them and are able to use them correctly.

During your fitting, your Hearing Aid Audiologist will advise you on the following:

  • How to get used to your hearing aids
  • How to put in and take out your hearing aids
  • How to use your hearing aids, including when and how to change settings
  • How to take care of your hearing aids
  • How and when to change the battery
  • How to get new batteries
  • What to do if your hearing aid appears not to be working
  • How to use the repair and maintenance service we offer
  • What to do if your hearing aids are lost or damaged
  • How to contact us should you need any assistance

Your ongoing aftercare

In addition to the full hearing assessment and fitting of hearing aids, our NHS Adult Hearing Service also includes comprehensive aftercare. Our staff and Hearing Aid Audiologists will be on hand to support you while you adjust and learn how to use your hearing aids.

With care and good daily cleaning, you shouldn’t have any problems with your hearing aids. However, if you need any help, please do not hesitate to contact us.

Our aftercare services include:

  • Contacting you by telephone shortly after your hearing aids have been fitted to see how you are getting on. An appointment with your Hearing Aid Audiologist will be arranged where necessary
  • Aftercare as and when you need it
  • Repairs and maintenance at your local branch
  • Postal service for repairs, if you can’t get to your local branch
  • A review every year
  • Information about the support services available for people with a hearing loss

Your local branch will arrange your aftercare appointments. However, if you need any help at any other time, please contact your local branch team who will be happy to help you.