NHS hearing FAQs

NHS Hearing

Will the service be as good as my local hospital?

Our contract with the NHS sets clear standards of clinical excellence that all providers must work to, regardless of whether you visit a hospital or a local community provider. We must provide all patients with the opportunity to give us feedback on the service they receive. We are very proud of the fact that 90% of our NHS patients rate our service as very good or excellent and 93% would recommend us to a friend or family member.

How do I find out if I can get my NHS hearing aid from you?

Visit our ‘Eligibility Checker’ page and type in your postcode to find out if we are able to supply you with your NHS hearing aid. You can visit the page by clicking here.

What happens once I get my hearing aids?

We understand that getting used to wearing hearing aids can take time, so we’ll arrange regular reviews to make sure you are getting the most out of your hearing aids. You can also drop in at any time if you have questions or concerns.

Will they cost me anything?

The NHS hearing aids, batteries and aftercare are all free, wherever you get them from as they are funded by the NHS.

I thought you could only get NHS hearing aids from the hospital?

This is no longer the case. NHS Adult Hearing services are available from local providers in certain areas. In some areas, you can just visit your local branch who can provide a full hearing assessment without a referral from your GP, while in some areas, you will need a referral from your GP, where you can choose from a selection of accredited providers in your local community. Contact your local branch to find out more.