NHS Hearing Care

NHS Hearing

Scrivens provides an NHS hearing care service in over 100 of our branches and numerous medical centres throughout the UK. We are extremely proud that 90% of our NHS patients rate our service as very good or excellent and 93% would recommend us to a friend or family member.

Find out all you need to know about NHS hearing care below. You can also find out if you are eligible for NHS hearing aids here.

Getting help with your hearing

If you have any concerns about your hearing, you are welcome to call into any of our NHS accredited branches and the team there will be happy to advise you on what to do next.

Depending on the area you live, you may be able to book an appointment directly with us or it may involve a visit to your GP who will assess your needs and refer you for an NHS hearing assessment appointment if they feel you would benefit from a hearing aid.

Once you have booked an appointment with us, we will assess your hearing and determine whether hearing aids will help you. Your Hearing Aid Audiologist will carry out a Hearing Assessment that will take about 1 hour and will help to determine the degree of your hearing loss.  Where possible, we will fit new hearing aids during this appointment.

What’s included in the NHS hearing service at Scrivens?

We will provide you with a comprehensive hearing assessment, which will indicate whether you would benefit from hearing aids. If you do require hearing aids, we aim to fit the majority of our patients on the same day as their assessment appointment, so most people can start benefiting from clearer hearing straight away.

Our staff and Hearing Aid Audiologists will be on hand to support you with ongoing aftercare while you adjust and learn how to use your hearing aids. We will also provide you with a regular supply of hearing aid batteries.

Our ongoing aftercare service

In addition to the full hearing assessment and fitting of hearing aids, our NHS Adult Hearing Service also includes comprehensive aftercare. Our staff and Hearing Aid Audiologists will be on hand to support you while you adjust and learn how to use your hearing aids.

With care and good daily cleaning, you shouldn’t have any problems with your hearing aids. However, if you need any help, please do not hesitate to contact us.

Our aftercare services include:

  • Contacting you by telephone shortly after your hearing aids have been fitted to see how you are getting on. An appointment with your Hearing Aid Audiologist will be arranged where necessary
  • Aftercare as and when you need it
  • Repairs and maintenance at your local branch
  • Postal service for repairs, if you can’t get to your local branch
  • A review every year
  • Information about the support services available for people with a hearing loss