Welcome to Scrivens Hearing Care, formerly Chime Hearing Centre at 21-22 Queen Street

Name: Scrivens Opticians and Hearing
Rating: 4.6

21-22 Queen Street, Exeter

STORE DETAILS

01392 349693

21-22 Queen Street
Exeter
EX4 3SH
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21-22 Queen Street, Exeter, EX4 3SH

Step free access available

OPENING HOURS

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Monday	9:00am - 5:30pm
Tuesday	9:00am - 5:30pm
Wednesday	9:00am - 5:30pm
Thursday	9:00am - 5:30pm
Friday	9:00am - 5:30pm
Saturday	9:00am - 5:30pm
Sunday	Closed

To book an appointment please call or pop into the branch.

Excellent

Scrivens Hearing Care4.8

Based on 226 reviews

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Jayne Mace

11 hours ago

My partner Lloyd Brimblecombe and myself visited Scrivens on 24 th of October. We were met by Kiran Pillaj who was absolutely brilliant. He was very patient with Lloyd and extremely helpful in assisting Lloyd with some new hearing aids. He explained the depth of deterioration in Lloyd’s ears. A very pleasant experience.

Marj Hulin

2 days ago

My appointment at Scrivens Hearing Care, was carried out very professionally by Kiran Pillai, had my new hearing aids fitted at the appointment and I am very pleased with them.

Response from the owner:Hi, thank you, Marj, for your kind words! I'm thrilled to hear that Kiran provided you with professional care and that you're pleased with your new hearing aids. We're always here to support you on your journey to better hearing and quality of life.

Brian Westlake

3 days ago

Kiran pillai was very good, very polite and helpful thank you

Response from the owner:Hi, thank you, Brian, for your kind words! I'm glad to hear that Kiran provided you with polite and helpful service. We truly appreciate your feedback and are here to support you whenever you need us.

Roderick Graham c

3 days ago

Excellent service, friendly, and helpful. I was served by Kiran Pillai, who was very knowledgeable and informed about my condition.

Response from the owner:Thank you, Roderick, for your wonderful feedback! I'm thrilled to hear that Kiran provided you with knowledgeable and friendly service. We truly value your trust.

Ann Brooks

4 days ago

Very pleased with the service Kiran Pillai ran through the new hearing aids and how everything works. Would recommend Scrivens to other people.

Clive Marais

6 days ago

I walked into centre was treated well but when was seen was told that they can’t repair NHS aids, they gave me new ones but had them for an hour and they started to hurt and uncomfortable. I also found out that when you get seen by a test centre you have to stay with them for three years before you can go somewhere else, I wasn’t informed about this matter. Went back a second time was told they can’t help me or won’t help, I got my NHS aids working, lot more comfortable and work well, but they have stopped working and now back to there ones, not comfortable and hurt.

Paul Freedland

1 week ago

I don’t know enough about superlatives to adequately describe the service I received today. Well done to everyone. Especially, Magda and Cathy!

Response from the owner:Thank you so much for your kind words, Paul! I'm thrilled to hear that you had such a positive experience, and I will be sure to pass along your compliments to Magda and Cathy. We truly appreciate your feedback and are here to support you on your journey to better hearing.

Michael Evershed

2 weeks ago

Excellent service. Kiran is very professional.

Response from the owner:Thank you, Michael, for your kind words! We're thrilled to hear that you had an excellent experience with Kiran and found our service professional. Your satisfaction is our priority, and we're here to support you with any future needs.

Karena Mulcock

3 weeks ago

Thank you - Kiran Pillai was Very helpful and explained everything very well

Response from the owner:Thank you, Karena, for your wonderful feedback! We're thrilled to hear that Kiran was able to provide you with helpful and clear explanations.

Pat Cusa

3 weeks ago

KIRAN Pillaiis a very competent audiologist is clear to explain everything and patient and always a lovely smile. I will always feel at ease on future visits. Pat cusa. X

Response from the owner:Pat, we truly appreciate your support and positive feedback, thank you for taking the time to share it. We’ll be here to provide great service again when you need us.

Jeff Perry

3 weeks ago

Kiran Pallai was very professional and I left feeling I was confident with the hearing aids.

Response from the owner:Hi, thank you Jeff, for your wonderful feedback! We're thrilled to hear that Kiran provided you with professional support and that you're feeling confident with your hearing aids. Your satisfaction is our priority, and we're here to help you every step of the way!

David Lewis

4 weeks ago

Kay and Rob were extremely friendly, helpful and courteous. Nothing was too much trouble. I would highly recommend them and the NHS hearing aids that they supplied

Response from the owner:Thank you, David, for your kind words! We're thrilled to hear that Kay and Rob provided you with such friendly and helpful service. Your recommendation means a lot to us, and we're here to support you with your hearing care needs anytime.

colin minehan

4 weeks ago

Today was a wonderful experience with Mr.Pillai and initially with Julia who was so helpful

Response from the owner:Thank you, Colin, for your wonderful feedback! We're thrilled to hear that our team provided you with such helpful and caring support.

Melanie Collings

4 weeks ago

Great hearing test with Kiran

Response from the owner:Thank you so much for your kind words, Melanie! We're thrilled to hear that you had a great experience with Kiran during your hearing test. Your satisfaction is our priority.

Leonard Young

1 month ago

Kiran Pillai was the nice young man who has looked after me during my journey of getting new and appropriate hearing aids. Well done Kiran👍

Response from the owner:Thank you, Leonard, for your wonderful feedback! We're thrilled to hear that Kiran provided you with such attentive care during your journey to find the right hearing aids. Your satisfaction is our priority, and we're here to support you every step of the way!

jillian prior

1 month ago

I went in to see if they could replace my hearing aid tube I was on holiday there and broke it they replaced both of them free of charge very polite friendly and helpful I would definitely recommend

Response from the owner:Thank you so much for your kind words, Jillian! We're thrilled to hear that our team was able to help you with your hearing aid tubes while you were on holiday. Your recommendation means a lot to us, and we're always here to provide the caring and reliable support you deserve.

John Loveys

1 month ago

My first impressions of Scrivens were excellent, because of the way L’chelle spoke to me. L’chelle has tremendous social skills and was very professional in the way she dealt with my hearing aid worries. I would have no hesitation recommending L’chelle to other people thinking about having a hearing aid test, and looking forward to seeing her next Tuesday for mine with one of your audiologists.

Response from the owner:Hi, thank you John for your wonderful feedback! We're thrilled to hear about your positive experience with L’chelle and her professional support. We look forward to seeing you next Tuesday and continuing to provide you with the caring and expert service you deserve.

Antonio Puccini

1 month ago

An exceptional service, friendly, efficient and very clear.

Response from the owner:Thank you, Antonio, for your wonderful feedback! We're thrilled to hear that you found our service friendly and efficient. We're here to support you every step of the way.

James Wheeler

1 month ago

Kiran is very helpful and gives good advice.

Response from the owner:Thank you, James, for your kind words! We're thrilled to hear that Kiran was able to provide you with helpful advice. Your trust in our team means a lot to us, and we're here to support you every step of the way.

Ian Pusey

1 month ago

Detailed and professional attention from Veronica. Questions answered and helpful advice given. I appreciated her excellent interpersonal skills and the sense of humour that was very evident. It would be so good if all my medical etc needs were met with so much laughter!

Response from the owner:Thank you, Ian, for your wonderful feedback! We're thrilled to hear that Veronica's professional and warm approach made such a positive impact on your experience. Our team is dedicated to providing reliable and supportive care, and we appreciate your trust in us.

Steve Cox

1 month ago

A good service and new hearing aids thanks to Siran Pilla

Response from the owner:Steve, thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service and that Siran was able to assist you in finding new hearing aids. Your satisfaction is our priority, and we're here to support you every step of the way.

Hattie

1 month ago

Kiran Pillari was very thorough and I was very pleased with the service he provided . I would highly recommend him.

Response from the owner:Hi Hattie, thank you so much for your kind words! Your recommendation means a lot to us, and we're here to support you whenever you need care.

James Perriam

2 months ago

Veronica was very careful, helping and Knowledgeable. She solved my problem of excessive hair in my ears ,cut by me in error.

Response from the owner:Hi James, we truly appreciate your support and positive feedback, thank you for taking the time to share it. Let us know if there’s anything else we can do for you.

Helen Smith

2 months ago

I had a very good experience in Exeter Scrivens. The Audiologist was thorough and explained what they were doing and I believe recommended the appropriate first pair of hearing aids based on my lifestyle, which I am currently trying for the initial period before returning to discuss how I am getting on with them. The reception staff were very helpful when I have spoken to them over the phone or in store.

Response from the owner:Thank you for sharing your experience, Helen. We're delighted to hear that our Audiologist provided thorough care and that our reception staff were helpful. Let us know if there’s anything else we can do for you.