Welcome to Scrivens Hearing Care, formerly Chime Hearing Centre at 21-22 Queen Street

Name: Scrivens Opticians and Hearing
Rating: 4.6

21-22 Queen Street, Exeter

STORE DETAILS

01392 349693

21-22 Queen Street
Exeter
EX4 3SH
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21-22 Queen Street, Exeter, EX4 3SH

Step free access available

OPENING HOURS

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Monday	9:00am - 5:30pm
Tuesday	9:00am - 5:30pm
Wednesday	9:00am - 5:30pm
Thursday	9:00am - 5:30pm
Friday	9:00am - 5:30pm
Saturday	9:00am - 5:30pm
Sunday	Closed

To book an appointment please call or pop into the branch.

Excellent

Scrivens Hearing Care4.8

Based on 235 reviews

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Jean Hannan

4 days ago

Today i had an appointment with mr kiran pillai. He was excellent explaining everything so well with great kindness.

Response from the owner:Thank you, Jean, for your kind words! We truly value your feedback and are here to support you.

Paul Gummer

4 days ago

Mr Pillai was brilliant, very informant even showed that I had the wrong hearing aids. Now with the correct new ones my life has improved

Response from the owner:Thank you, Paul, for your wonderful feedback! We're always here to support you.

C B

5 days ago

Magda was friendly, very knowledgeable and extremely kind and efficient. I was very pleased with her service and understanding of my circumstances.

Response from the owner:Thank you so much for your kind words. We truly value your feedback and are here to support you every step of the way.

Adrian Lancaster

5 days ago

I was listened to, hearing properly tested, and advised on appropriate hearing aids. Order placed, arrived in one week, fitted. Then left to test basic settings. Appointment for two weeks time, to finalise set up, and explain operation. 28th Aug 2026 Returned for final check and set up. All questions answered to my understanding. Left feeling confident in using devices and app. Thank you Kiran. 10th November 2026. Returned to check calibration, and add volume control to hearing aids (so don't need to unlock phone each time). Can now control volume, mode, and on/off directly on hearing aids. Also got useful advice on pairing and unpairing. Thank you Kiran for another relaxed session, and for your kind patience.

Response from the owner:We truly appreciate your support and positive feedback, thank you for taking the time to share it.

dawn hatton

2 weeks ago

Kiran ghost This gentleman has been extremely helpful showing a high level of patience when deal with all my questions. I feel confident about gaining the full potential from my new hearing aids.

Response from the owner:Thank you, Dawn, for your kind words! We are so glad to hear that Kiran was able to assist you with your questions and help you feel confident about your new hearing aids.

Duncan Learmond

2 weeks ago

Great service friendly staff honest open approach

Response from the owner:Hi Duncan, thank you for your kind feedback! We're delighted to hear you appreciated the friendly service and honest, open approach from our team. We really appreciate your support and look forward to seeing you again!

Tina

2 weeks ago

I was apprehensive about getting my new aids fitted.. but on my visit to Scrivens in Exeter… I was greeted by friendly receptionists and Keran was so patient with me…. He explained things and answered any concerns I had about the aids. His manner and patience helped me to relax and put my mind at ease. I can highly recommend him and the company with regards to the fitting of hearing aids.

Response from the owner:Hi, thank you so much for your kind words, Tina! I'm thrilled to hear that Keran made your experience comfortable and reassuring. We truly value your trust and are here to support you on your hearing care journey.

Dennis Mardon

3 weeks ago

Pillai is very helpful at all time

Response from the owner:Thank you, Dennis, for your kind words! I'm glad to hear that Pillai has been so helpful to you. Your feedback truly means a lot to us.

Malcolm Edmondson

3 weeks ago

Kiran Pillai was exceptional in every aspect of his work. Hi kindness and manner were of the highest standard. He is an absolute credit to his company.

Response from the owner:Thank you, Malcolm, for your wonderful feedback about Kiran. We are here to support you every step of the way.

NigeBran

3 weeks ago

Kiran Pillai was the ideal audiologist. He was methodical, patient, attentive and accurate. He coped well with an IT malfunction and the hearing aids he dispensed seem to work well. He has encouraged me to book an appointment with him if I need any help, which was caring and personal.

Response from the owner:Thank you for your wonderful feedback! I'm delighted to hear that Kiran provided you with attentive and professional care, even in the face of technical challenges. Your comfort and satisfaction are our top priorities, and we're here to support you whenever you need us.

Jayne Mace

3 weeks ago

My partner Lloyd Brimblecombe and myself visited Scrivens on 24 th of October. We were met by Kiran Pillaj who was absolutely brilliant. He was very patient with Lloyd and extremely helpful in assisting Lloyd with some new hearing aids. He explained the depth of deterioration in Lloyd’s ears. A very pleasant experience.

Response from the owner:Thank you, Jayne, for sharing your wonderful experience with Kiran. We're so glad to hear that he provided such patient and helpful support for Lloyd's new hearing aids. Your feedback means a lot to us, and we're here to continue providing the caring and professional service you deserve.

Marj Hulin

3 weeks ago

My appointment at Scrivens Hearing Care, was carried out very professionally by Kiran Pillai, had my new hearing aids fitted at the appointment and I am very pleased with them.

Response from the owner:Hi, thank you, Marj, for your kind words! I'm thrilled to hear that Kiran provided you with professional care and that you're pleased with your new hearing aids. We're always here to support you on your journey to better hearing and quality of life.

Brian Westlake

3 weeks ago

Kiran pillai was very good, very polite and helpful thank you

Response from the owner:Hi, thank you, Brian, for your kind words! I'm glad to hear that Kiran provided you with polite and helpful service. We truly appreciate your feedback and are here to support you whenever you need us.

Roderick Graham c

3 weeks ago

Excellent service, friendly, and helpful. I was served by Kiran Pillai, who was very knowledgeable and informed about my condition.

Response from the owner:Thank you, Roderick, for your wonderful feedback! I'm thrilled to hear that Kiran provided you with knowledgeable and friendly service. We truly value your trust.

Ann Brooks

4 weeks ago

Very pleased with the service Kiran Pillai ran through the new hearing aids and how everything works. Would recommend Scrivens to other people.

Response from the owner:Ann, thank you for your wonderful feedback! We're delighted to hear that Kiran provided you with such supportive and professional service while explaining your new hearing aids. Your recommendation means a lot to us, and we're here to help you anytime you need assistance.

Clive Marais

4 weeks ago

I walked into centre was treated well but when was seen was told that they can’t repair NHS aids, they gave me new ones but had them for an hour and they started to hurt and uncomfortable. I also found out that when you get seen by a test centre you have to stay with them for three years before you can go somewhere else, I wasn’t informed about this matter. Went back a second time was told they can’t help me or won’t help, I got my NHS aids working, lot more comfortable and work well, but they have stopped working and now back to there ones, not comfortable and hurt.

Paul Freedland

1 month ago

I don’t know enough about superlatives to adequately describe the service I received today. Well done to everyone. Especially, Magda and Cathy!

Response from the owner:Thank you so much for your kind words, Paul! I'm thrilled to hear that you had such a positive experience, and I will be sure to pass along your compliments to Magda and Cathy. We truly appreciate your feedback and are here to support you on your journey to better hearing.

Michael Evershed

1 month ago

Excellent service. Kiran is very professional.

Response from the owner:Thank you, Michael, for your kind words! We're thrilled to hear that you had an excellent experience with Kiran and found our service professional. Your satisfaction is our priority, and we're here to support you with any future needs.

Karena Mulcock

1 month ago

Thank you - Kiran Pillai was Very helpful and explained everything very well

Response from the owner:Thank you, Karena, for your wonderful feedback! We're thrilled to hear that Kiran was able to provide you with helpful and clear explanations.

Pat Cusa

1 month ago

KIRAN Pillaiis a very competent audiologist is clear to explain everything and patient and always a lovely smile. I will always feel at ease on future visits. Pat cusa. X

Response from the owner:Pat, we truly appreciate your support and positive feedback, thank you for taking the time to share it. We’ll be here to provide great service again when you need us.

Jeff Perry

2 months ago

Kiran Pallai was very professional and I left feeling I was confident with the hearing aids.

Response from the owner:Hi, thank you Jeff, for your wonderful feedback! We're thrilled to hear that Kiran provided you with professional support and that you're feeling confident with your hearing aids. Your satisfaction is our priority, and we're here to help you every step of the way!

David Lewis

2 months ago

Kay and Rob were extremely friendly, helpful and courteous. Nothing was too much trouble. I would highly recommend them and the NHS hearing aids that they supplied

Response from the owner:Thank you, David, for your kind words! We're thrilled to hear that Kay and Rob provided you with such friendly and helpful service. Your recommendation means a lot to us, and we're here to support you with your hearing care needs anytime.

colin minehan

2 months ago

Today was a wonderful experience with Mr.Pillai and initially with Julia who was so helpful

Response from the owner:Thank you, Colin, for your wonderful feedback! We're thrilled to hear that our team provided you with such helpful and caring support.

Melanie Collings

2 months ago

Great hearing test with Kiran

Response from the owner:Thank you so much for your kind words, Melanie! We're thrilled to hear that you had a great experience with Kiran during your hearing test. Your satisfaction is our priority.

Leonard Young

2 months ago

Kiran Pillai was the nice young man who has looked after me during my journey of getting new and appropriate hearing aids. Well done Kiran👍

Response from the owner:Thank you, Leonard, for your wonderful feedback! We're thrilled to hear that Kiran provided you with such attentive care during your journey to find the right hearing aids. Your satisfaction is our priority, and we're here to support you every step of the way!