Book appointment
Login / Register
A+
A-
Book appointment
Find a branch
Find your nearest branch
>
Click here to use your location
Book an appointment
Eye care
Eye care
NHS eyecare
Eye health
Children's eye care
Prescriptions explained
Eye conditions
Eye Tests
Book an appointment
Eye tests explained
Book an appointment
Myopia management
FAQ
How often should I have my eyes tested?
Why do I need to wear sunglasses?
Should I be worried about eye conditions?
Eye Conditions
AMD
Blepharitis
Diabetic Retinopathy
Glaucoma
Retinal Detachment
Cataracts
View All
Glasses
Women's frames
Men's frames
Children's frames
Find your style
Sunglasses
Lenses
Eye Tests
Book an appointment
Eye tests explained
Book an appointment
Find your style
FAQ
How often do I need to get a new pair of glasses?
What frame will look best on me?
What does AR coating mean?
Designer Frames
Calvin Klein
Emporio Armani
Guess
Kate Spade
Lacoste
Mulberry
Ted Baker
View All
Contact lenses
Lensplan
Kids and contact lenses
How-to guides
Myth-busting
Three easy steps to contact lenses
Types of contact lenses
Eye Tests
Book an appointment
Eye tests explained
Book a free demonstration
Myth-busting
FAQ
Can anybody wear contact lenses?
Are contact lenses comfortable?
Can contact lenses get lost in the eye?
Types of Contact Lenses
Daily disposables
Monthly/fortnightly
Continuous wear
Specialist contact lenses
Multifocal contact lenses
Hearing
NHS hearing
Online hearing test
Hearing conditions
NHS aftercare
Our hearing checks explained
Hearing protection
Hearing Aids
NHS hearing aids
Types of hearing aids
Service and aftercare
Looking after your hearing aids
Arrange a hearing check
Ask the experts
Hearing FAQ
I think my ears are blocked with wax
How does hearing damage happen?
How to select a hearing aid
Hearing Conditions
Tinnitus
Ear wax
Otitis Media
Perforated eardrum
Swimmer's Ear
Otosclerosis
Muffled hearing
View All
Discover
Blogs
Top Foods for Better Vision and Night Sight
How to Unblock Your Ears: Essential Winter Tips
Frames for party season – your festive eyewear guide
Is your partner really ‘tone deaf’ or is something else going on?
All Blogs
News
Scrivens director has eye on retirement after 50 year career
Read Article
All eyes on relaunched Ripley opticians
Read Article
Community Hero honours for Shirley couple
Read Article
All News
Faqs
What should I do if I have a concern about my eyes?
I think my ears are blocked with wax
How do you put contact lenses in and take them out?
Are there particular noise levels that will damage my hearing?
How often should I have my eyes tested?
All Faqs
Careers
Optometrists
Hearing Aid Audiologists
Branch Roles
Head Office/Regional Roles
All Careers
Offers
Book an Appointment
How did we do?
How Did We Do?
Thank you for your recent visit
We do our best to see things from your perspective - it's what helps us to understand your needs, choose products you'll love and provide exceptional customer service. We'd therefore value your comments on your experience with us. First, tell us about you.
First Name
Last Name
Email Address
*
Post Code
*
Branch attended
Reference number, if available
This can be found at the top right of the receipt
What was the purpose of your visit?
*
Eye Test
Contact Lens Demonstration
Contact Lens Aftercare
Browsing
On a scale of 0-6, with 0 being very difficult and 6 being very easy, how easy was it to arrange your appointment?
Was the opticians area clean and tidy?
*
No
Yes
Was the waiting area and consulting room comfortable?
*
No
Yes
Please rate our team at Scrivens, with 0 being the lowest and 6 being the highest for the following criteria:
Professionalism:
Knowledge:
Attitude:
Please rate your optometrist/contact lens optician, with 0 being the lowest and 6 being the highest for the following:
Professionalism:
Knowledge:
Attitude:
Were the results of your examination explained to your satisfaction?
*
No
Yes
Did you need glasses?
*
No
Yes
Were the results of your contact lens demonstration explained to your satisfaction?
*
No
Yes
Were the results of your contact lens aftercare explained to your satisfaction?
*
No
Yes
Were you offered a satisfactory choice of:
Frames
*
No
Yes
Lenses
*
No
Yes
Contact Lenses
*
No
Yes
Did you purchase new glasses from us?
*
No
Yes
If 'no' please tell us why:
*
Price
Choice
Staff
Although you didn't require new glasses, do you think you would have purchased them from us if they were required?
*
No
Yes
If 'no' please tell us why:
*
Price
Choice
Staff
Overall, on a scale of 0-6, with 0 being the worst and 6 being the best, how would you rate your overall experience with us?
Would you be happy to recommend a friends or family member to us?
*
Yes
No
Any other comments: